Policies & Terms
POLICIES & TERMS
Last Updated: Oct 15, 2024
1. LATE POLICY: To ensure safety and a smooth class experience, you are required to arrive no later than 5 minutes after the scheduled start time. Late arrivals will be considered a, and your spot may be given to someone on the waitlist. A “late cancel penalty fee” (detailed below) will also apply. Late clients will not be admitted to avoid disruption and ensure everyone’s safety and enjoyment.
2. CLASS CANCELLATIONS: You can cancel your reservation without a “late cancel penalty fee” (detailed below) up to 12 hours before the class starts. To cancel, use your online account or call the studio during normal business hours. Cancellations made within this window will not incur a fee and the class will be returned to your account. Cancellations via Instagram, social media, voicemail or text will not be accepted, and you will be charged.
3. PAYMENT SUMMARY: Memberships are billed in advance, on the activation date, and auto-charged for each subsequent month. Memberships cannot be shared between members. Members are required to keep a current credit card on file. Payments are made via automatic debit (credit card, debit card, or checking account). By purchasing a package from Speir Pilates, you agree to the Auto Pay Terms and Conditions in full (see below). If a payment fails, your account will be suspended after 5 days until payment is updated and dues are settled.
4. RESERVING CLASSES: You are solely responsible for booking and canceling your classes. You may reserve class spots online through your account, through the Speir Pilates app or by calling Speir Pilates during normal business hours.
5. CONDUCT: Speir Pilates prioritizes the health, safety, and well-being of its members and will not tolerate unreasonable, threatening, obscene, harassing, or illegal behavior. Members who violate Speir Pilates’ rules or abuse equipment will be asked to leave. Speir Pilates reserves the right to terminate memberships without a refund for unacceptable behavior. This agreement does not list all rules and regulations. You agree to comply with all rules imposed by Speir Pilates regarding the use of the Facilities, classes and equipment. You agree to conduct yourself in a controlled and reasonable manner at all times towards Speir personnel, clients and guests, and in accordance with the safety and general operating protocols clearly outlined by Speir Pilates. You also agree to refrain from using any equipment in a manner inconsistent with its intended design and purpose. Members are responsible for paying for any damages to Speir Pilates property caused by their conduct, their guests, or their dependent children.
6. WAITLIST: In the event a scheduled class is booked to capacity, you may place yourself on the waitlist for the class. If you add yourself to a wait list, YOU are solely responsible for managing your bookings and for canceling your classes within the bounds of the cancellation policy. Up until 12 hours prior to the class time, either the system or the Speir team will auto-populate clients into class from the waitlist as soon as other clients with confirmed spots cancel, and class slots will be assigned as such. Within the 12 hour window, you will not be added to the waitlist without verbal or text confirmation from you. Speir Pilates staff cannot move clients into classes that are completely full with wait lists.
7. LATE CANCEL FEES: If you do not cancel within the 12-hour window, a “late cancel penalty fee” of $25 will be charged to your account and the class will be returned to your account (class credits do not rollover at the close of a month if unused). If you do not have a working card on file, your class may be forfeited instead.
8. NO-SHOW FEES: If you do not cancel and do not show up to your scheduled class, a “no-show penalty fee” of $45 will be charged to your account and the class will be returned to your account (class credits do not rollover at the close of a month if unused). If you do not have a working card on file, your class may be forfeited instead
9. MEMBERSHIP CANCELLATION: To cancel your Membership Agreement, email written notice to cancellations@speirpilates.com at least 7 calendar days before your next billing date. Failure to provide timely notice will result in a charge for the full next billing period. Cancellation will take effect the month following your notice. For example, if your payment is due on the 15th, you must notify us by the 8th to avoid being billed for the next month. If you have outstanding payments at the time of cancellation, they must be paid in full for the cancellation to be processed. Failure to settle outstanding amounts will result in your membership being suspended and additional collection efforts by Speir Pilates. The Membership Agreement can also be canceled prospectively (not retroactively) after written notice from the member (or the member’s heir) in the event of (1) the member’s death or disability, with proper documentation/proof, or (2) if the member moves more than 25 miles away, with proof of new residence.
10. ADDITIONAL IMPORTANT CANCELLATION INFORMATION: If you book multiple classes, or waitlist multiple classes, or do not use your classes or membership benefits, you are solely responsible for canceling your classes and/or memberships within the bounds of the cancellation policy outlined above. Late-cancel and no-show fees apply if you do not cancel within the bounds of the cancellation policy for double bookings. Speir Pilates staff cannot be held responsible for accidental bookings by clients, unused classes, double bookings, or double waitlisted classes made by members. If you do not have a working card on file for late cancel or no-show fees, your package will be reduced by the class and your auto debit contract will be suspended upon the subsequent month’s renewal (unless the card is updated). The no-show and late-cancel fees apply to ALL clients equally regardless of membership level.
11. CELL PHONES: We prohibit cell phones during class. Please keep your phones with your belongings. If you have an emergency situation, please excuse yourself from class to handle it. Thank you in advance for being respectful of your fellow classmates and teacher!
12. AGE REQUIREMENT: Yes! The minimum age for group classes is 18. You may attend class with a parent/guardian original signature on a liability waiver and your parent/guardian present for the duration of the class.
13. PET POLICY: Pets are not permitted in the studio. Please leave your furry friends at home or outside.
14. RETAIL AND MERCHANDISE: All sales are final. We are sorry, but we do not offer refunds or returns.
15. ATTIRE: For your safety, grip socks are a must for all Speir workouts-no shoes allowed. If you don’t have your own, you can purchase a pair at the studio. While there’s no specific dress code, we suggest wearing comfortable, yoga-like clothing. Tight-fitting pants and tops are ideal so your clothes don’t get in the way of the instructor seeing your form (they need to see those abs in action!).
16. MEMBERSHIP UPDATE: The following memberships have been eliminated: Basic Unlimited, Ultimate Unlimited, and Intro Month Memberships. These memberships cannot be extended, transferred refunded, shared, or frozen. Speir Pilates reserves the right to change, adjust, eliminate and expire memberships at any time.
17. CREDIT CARD ON FILE: Members may elect to keep a credit card on file using their Speir Pilates account online. By placing a card on file, the cardholder and account holder gives permission to the Speir Pilates and its authorized personnel to charge the card for any auto-charge memberships, late cancel, no-show and/or freeze fees accrued in accordance with the Speir Pilates policies detailed above
18. AUTO-DEBIT: By enrolling in an auto-debit contract, you authorize Speir Pilates to, on a recurring basis, automatically charge the ACH, debit or credit card accounts specified in your account, for the monthly membership payments associated with your account, on the billing due date. You understand and acknowledge that: (A) Speir Pilates will initiate transfers/charges pursuant to this authorization not to exceed the amount shown and/or in connection with late cancel and/or no-show fees per the cancellation policy. Speir Pilates may discontinue processing of recurring charges if it is unable to secure funds from your debit/card due to, but not limited to, insufficient or uncollected funds in the account or insufficient or inaccurate information provided; (B) the Speir Pilates booking system allows for booking 30 days in advance regardless of the billing date of your contract; (C) if you are booked in a class past the subsequent billing date, and your debit/credit card fails to bill properly, you will be removed from any classes past the subsequent billing date; (D) if you are removed from class due to the circumstances as described, it may not be possible to place you back into the class for which you were originally booked and that you will not be given any priority in waitlisted classes; (E) it is your responsibility to keep a current card on file with accurate billing information. Speir Pilates cannot be held responsible for errors in processing due to expired or inaccurate information.
19. AGREEMENT TO PARTICIPATE & ASSUMPTION OF RISK: You agree to be solely responsible for the safety and well-being of yourself. By signing up for and/or attending classes, events, activities, and other programs and using the premises, facilities and equipment (individually and/or collectively, the “Classes” and “Facilities”) of Speir Pilates and its subsidiaries, affiliates and associated entities, you hereby acknowledge on behalf of you, your heirs, personal representatives and/or assigns, that there are certain inherent risks and dangers in group fitness classes and exercise equipment in association with the Classes and Facilities. You acknowledge that some of these risks cannot be eliminated regardless of the care taken to avoid injuries. You also acknowledge that the specific risks vary from one activity to another, but range from (1) minor injuries such as scratches, bruises, and sprains; (2) major injuries such as eye injury or loss of sight, joint or back injuries, heart attacks, and concussions; and (3) catastrophic injuries including paralysis and death. At all times, you shall comply with all stated and customary terms, posted safety signs, rules, and verbal instructions given to you by staff. If in the subjective opinion of the Speir Pilates staff, you would be at physical risk participating in Speir Pilates’ Classes, you understand and agree that you may be denied access to the Classes and Facilities.
20. RELEASE OF LIABILITY: In consideration of being allowed to participate in and access the Classes and Facilities, you hereby (1) agree to assume full responsibility for any and all injuries or damage which are sustained or aggravated by you in relation to the Classes and Facilities, (2) release, indemnify, and hold harmless Speir Pilates, its direct and indirect parent, subsidiary affiliate entities, and each of their respective officers, directors, members, employees, representatives and agents, and each of their respective successors and assigns and all others, from any and all responsibility, claims, actions, suits, procedures, costs, expenses, damages, and liabilities to the fullest extent allowed by law arising out of or in any way related to participation in the Classes or use of the Facilities, and (3) represent that you (a) have no medical or physical condition that would prevent you from properly using any of Speir Pilates’s Classes and Facilities, (b) do not have a physical or mental condition that would put you in any physical or medical danger, and (c) have not been instructed by a physician to not participate in physical exercise. You acknowledge that if you have any chronic disabilities or conditions, you are at risk in using Speir Pilates’ Classes and Facilities, and should not be participating in any Classes.
21. INDEMNITY: You expressly agree to indemnify and hold the company harmless against any and all claims, demands, damages, rights of action, or causes of action, of any person or entity, that may arise from injuries or damages sustained by me or my guest.
22. LOST OR STOLEN PROPERTY: You understand and agree that the company is not responsible for property that is lost, stolen, or damaged while in, on, or about the premises.
23. FREEZE POLICY: Members with a monthly membership can freeze their account once a year for up to three (3) months, in one-month increments, with a monthly $25 fee to hold your membership in lieu of your regular monthly membership payment. Submit your freeze request via email to memberships@speirpilates.com at least 7 business days before the desired start date. Include both the start, reason and reactivation dates in your request. Insufficient notice may result in delayed billing adjustments. You will be charged the freeze fee monthly during the freeze. Regular billing will resume automatically after the freeze period.
24. PHOTO/VIDEO RELEASE: You hereby grant Speir Pilates, its representatives, employees, or agents the right to take photographs and video footage of you and your property while at Speir Pilates and to use and publish these photos or videos in print and/or electronically. You agree that Speir Pilates may use photographs or video footage of you with or without your name for any lawful purpose, including for such purposes as publicity, illustration, advertising and web content.
