FAQ

For membership questions, please refer to your Membership Agreement or email memberships@speirpilates.com with questions. 

We strongly encourage booking classes in advance. You may reserve class spots online through your account, through the Speir Pilates app or by calling Speir Pilates during normal business hours. You are solely responsible for booking and canceling your classes. Classes, instructors, memberships and pricing are subject to change without notice. Please check our website for the most current information.

To keep things safe and running smoothly, please arrive no later than 5 minutes after the class starts. Late arrivals won’t be admitted to avoid disruptions. If you're late, it’ll be treated as a late cancel (with the associated late cancellation fee) and your spot might go to someone else on the waitlist. Thanks for understanding.

You can cancel group classes without a fee up to 12 hours before class by using your online account or calling the studio. Cancellations within this window will incur a $25 late cancel fee and the class will be returned to your account. For private sessions, we have a 24 hour cancellation policy. If you cancel a private session within the 24 hour window (or no show) you will be charged for that session. Cancellations via Instagram, social media, voicemail, or text won’t be accepted. If your card on file isn’t working, the class may be forfeited. 

If a class is full, you can join the waitlist. You’re responsible for managing your bookings and cancellations according to our policy. Up to 12 hours before the class, the system or Speir team will automatically add waitlisted clients to the class when spots become available. Within the 12-hour window, you won’t be added without confirmation from you via phone or text. We can’t move clients into fully booked classes. Pay attention to your waitlist booking, if you are added to a class, you will be subject to the late cancellation and no-show policy. 

At Speir Pilates, we focus on your health and safety. We don’t tolerate unreasonable, threatening, or illegal behavior. If you break the rules or misuse equipment, you may be asked to leave, and we can terminate memberships without a refund. This isn’t a full list of rules, but you agree to follow all Speir Pilates guidelines and act respectfully towards everyone. Any damage to our property will be your responsibility.

For your safety, grip socks are a must for all Speir workouts—no shoes allowed. If you don't have your own, you can purchase a pair at the studio. While there's no specific dress code, we suggest wearing comfortable, yoga-like clothing. Tight-fitting pants and tops are ideal so your clothes don’t get in the way of the instructor seeing your form (they need to see those abs in action!).

We prohibit cell phones during class. Please keep your phones with your belongings. If you have an emergency situation, please excuse yourself from class to handle it. Thank you in advance for being respectful of your fellow classmates and teacher.

Yes! The minimum age for group classes is 18. You may attend class with your child, provided that the parent/guardian is present for the duration of the class (they can take class or sit on a bench), and the parent/guardian signs the minor waiver. 

Pets are not permitted in the studio. Please leave your furry friends at home or outside.

All sales are final. We are sorry, but we do not offer refunds or returns.

WEST HOLLYWOOD:

There’s a single-level parking lot with free, first-come, first-served spots attached to the studio. There’s also a public lot across the street with free parking for the first hour. Additionally, street parking is available around the studio, with both metered and non-metered spots. We recommend parking on Kings Rd. or Orlando Ave.

VENICE:

Our entrance is on Electric Avenue. There are over 40 metered spots right outside our entrance, plus free parking on the residential streets nearby. If you park on Abbot Kinney, walk through the back door of Intelligentsia Coffee, and we’re next door to the left.