Speir Pilates Privacy Policy

Effective date: September 26, 2026. Last updated: September 26, 2026.

This Privacy Policy explains how Speir Pilates Holdings, LLC and its studios ("Speir Pilates," "we," "us," or "our") collect, use, share, keep, and protect your personal information. It applies to our website (speirpilates.com), the Speir Pilates mobile app for iPhone and Android (the "App"), our online booking and purchase pages, and our studios in West Hollywood, Ocean Park, Mar Vista, and Newport Beach, California (together, the "Services"). The App is published by Speir Pilates Holdings, LLC.

This policy is available at speirpilates.com/privacy-policy and through the "Privacy Policy" link in the footer of our website. Your use of the Services is also governed by our Terms of Use, available at speirpilates.com/terms-of-use and through the "Terms of Use" link in the footer of our website.

By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Information we collect

Information you give us

• Account and contact information: name, email address, phone number, mailing address, date of birth, and password.
• Purchase information: the memberships, class packs, and sessions you buy, and your billing details. Card numbers are handled by our payment processor. We do not store full card numbers.
• Booking information: classes and sessions you book, cancel, attend, or miss, and your class history and milestones.
• Waiver and intake information: your signed liability waiver and emergency contact. If you choose to tell us about injuries, pregnancy, or other physical considerations so an instructor can adapt your workout, we collect that too.
• Communications: messages, emails, text messages, survey answers, reviews, and feedback you send us.
• Photos: a profile photo, if you choose to add one in the App.
• Job applications: if you apply to work with us, your contact information, resume, and the education and work history you choose to share.

Information collected automatically

• Device identifiers: device ID and mobile advertising ID (Apple IDFA or Google Advertising ID), when you allow it.
• Device and usage information: device type, operating system, App version, IP address, browser type, pages and screens viewed, features used, and time spent.
• Diagnostics: crash logs and performance data.
• Location: approximate location based on your IP address. Precise location only if you allow it in your device settings.
• Cookies, pixels, and similar technologies on our website and software development kits (SDKs) in the App, used for analytics, advertising, and to keep you signed in. Some cookies are deleted when you close your browser (session cookies), and others stay on your device until they expire or you delete them (persistent cookies).
• Email activity: whether you open our emails and click on their content, using small pixels in the email.

Information from others

• Third-party accounts: if you sign in or connect your account using another service (such as Apple, Google, or Facebook), we may receive your name, email address, and profile photo from that service, depending on your settings there.
• Friends who refer you, corporate wellness programs, and class-booking platforms you use to book with us.
• Advertising and social media platforms, which may tell us whether you saw or clicked one of our ads.

2. How we use your information

• Create and manage your account, and process bookings, memberships, and payments.
• Run classes safely, including adapting instruction to any physical considerations you share.
• Send booking confirmations, reminders, waitlist alerts, receipts, and account notices.
• Send promotions and studio news by email, text, or push notification, when you have agreed to receive them.
• Show you Speir Pilates ads on other apps, websites, and social media, and measure how well our ads work.
• Provide customer support and respond to your requests.
• Understand how the Services are used, fix bugs, and improve the Services.
• Enforce our policies, including late-cancel and no-show fees.
• Prevent fraud, protect security, and comply with the law.

We use information you share about injuries, pregnancy, or physical considerations only to run your classes safely. We never use it for advertising or share it with advertising partners.

3. How we share your information

We do not sell your personal information for money. We share information with the following types of companies and people:

• Studio management and booking platform (ClubReady, an Xplor company): hosts your account, bookings, and the App, and processes membership billing.
• Payment processors: process card and bank (ACH) payments.
• Website host (Showit): hosts speirpilates.com.
• Email, text message, and push notification providers: send messages you signed up for or that relate to your account.
• Analytics and crash-reporting providers (for example, Google Analytics, Google Firebase, LogRocket, and Sentry): help us understand how the Services are used and fix problems. These providers may also collect information about your use of other websites and apps.
• Advertising and social media platforms (for example, Meta and Google): we may share device identifiers, advertising IDs, hashed email addresses, and website and App activity with them to show you our ads and measure results. These companies may combine this with other information they have about you.
• Our instructors and studio staff: to run your classes and serve you in the studio.
• Other clients: if you add a profile photo or use community features in the App, your first name and photo may be visible to other clients, for example on a class list.
• Professional advisors: lawyers, accountants, and insurers, who must keep it confidential.
• Legal and safety: when required by law or legal process, or to protect the rights, safety, or property of our clients, staff, or others.
• Business transfers: if Speir Pilates or any studio is sold, merged, or reorganized, your information may transfer to the new owner, who must follow this policy.

Our service providers may use your information only to provide services to us, and we require them to protect it.

Text messages: We do not share your mobile number or text-messaging consent with any third party for their own marketing.

4. Tracking and advertising

Our website and App use cookies, pixels, and SDKs from advertising and analytics partners. These tools may collect your device identifiers and activity across our Services and link it to activity on other companies' apps and websites. This is called "tracking."

• iPhone: The App will ask your permission before tracking you, using Apple's App Tracking Transparency prompt. If you tap "Ask App Not to Track," we will not track you in the App. You can change this anytime in Settings, Privacy & Security, Tracking.
• Android: You can delete or reset your advertising ID, or opt out of ads personalization, in your device's Settings under Google, Ads (or Privacy, Ads, depending on your device).
• Website: You can block or delete cookies in your browser settings. Some parts of the site, such as online booking, may not work without them.
• Global Privacy Control: We honor Global Privacy Control (GPC) browser signals as a request to opt out of the sale or sharing of your personal information.
• Do Not Track: Our website does not respond to browser "Do Not Track" signals.
• Opt out by email: Email hq@speirpilates.com with the subject line "Do Not Sell or Share" and we will stop sharing your information for advertising.

5. App permissions

The App may ask for the permissions below. Each is optional, and you can turn it off anytime in your device settings. If you decline, the rest of the App still works.

• Notifications: for booking reminders, waitlist alerts, and studio updates.
• Camera and photos: to add a profile photo.
• Location: to find the nearest studio.
• Calendar: to add a booked class to your calendar.

6. How long we keep your information

• Account and booking information: while your account is active, and for up to 7 years after your last activity, unless you ask us to delete it sooner.
• Transaction and billing records: up to 7 years, for tax, accounting, and legal purposes.
• Signed waivers and incident records: as long as needed to meet our legal and insurance obligations.
• Marketing preferences: until you unsubscribe. We keep a record of your opt-out so we do not contact you again.

When we no longer need your information, we delete it or remove anything that identifies you.

7. How to delete your account

You can ask us to delete your Speir Pilates account and the personal information tied to it at any time. There are two ways:

• In the App: go to Profile, then Account Settings, then Delete Account, and confirm.
• By email: send an email to hq@speirpilates.com with the subject line "Account Deletion Request" from the email address on your account. Include your full name and phone number. You do not need the App to make this request.

What happens next: We will confirm your request within 10 business days and complete it within 30 days. We will delete your account, profile, contact information, booking history, profile photo, and any physical-consideration notes.

What we may keep: transaction and billing records (up to 7 years, for tax and accounting), signed waivers, and records we need to resolve disputes, prevent fraud, or comply with the law. We keep these securely and use them only for those purposes.

Deleting your account does not cancel an active membership, and unused class credits are forfeited. Please cancel your membership first by emailing hq@speirpilates.com with 7 days' notice.

8. Your choices and rights

• Access and update: view and edit most of your information in the App or your online account, or email us for help.
• Marketing emails: click "unsubscribe" at the bottom of any marketing email.
• Text messages: reply STOP to any marketing text.
• Push notifications: turn them off in your device settings.
• Tracking and ads: see Section 4 above, or email hq@speirpilates.com with the subject line "Do Not Sell or Share."
• Withdraw consent: where we rely on your consent, you can withdraw it at any time. This does not affect anything we did before you withdrew it.

We will still send important account messages, such as receipts and booking confirmations, while your account is open.

9. California privacy rights

If you live in California, you have the right to:

• Know what personal information we collect, use, share, and disclose, and get a copy of it.
• Delete personal information we collected from you, with some exceptions.
• Correct inaccurate personal information.
• Opt out of the "sale" or "sharing" of your personal information. Sharing device identifiers and activity with advertising partners for targeted ads may count as "selling" or "sharing" under California law, even though no money changes hands.
• Limit the use of your sensitive personal information. We use it only to provide the Services.
• Not be discriminated against for using any of these rights.

How to make a request: email hq@speirpilates.com or call (310) 596-3191. We will verify your identity by matching information on your account. An authorized agent can make a request for you with your written permission. We respond within 45 days.

Categories of personal information we collected in the past 12 months:

• Identifiers: name, email, phone, IP address, device ID, and advertising ID. Shared with service providers and advertising partners.
• Customer records: billing address and signed waiver. Shared with service providers.
• Commercial information: purchases and bookings. Shared with service providers. Purchase events may be shared with advertising partners to measure ads.
• Internet and device activity: website and App usage. Shared with service providers, analytics providers, and advertising partners.
• Approximate location: from IP address. Shared with service providers and advertising partners.
• Sensitive information you choose to share: physical considerations. Shared only with our instructors and studio management platform. Never shared with advertising partners.

We collect this information from you, your devices, and the sources in Section 1, for the purposes in Section 2.

Shine the Light: We do not share personal information with third parties for their own direct marketing.

10. Visitors outside the United States

Our studios and Services are based in the United States and intended for people in the United States. If you use the Services from another country, your information will be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country.

If you are in the European Economic Area or the United Kingdom, we use your information only when we have a legal basis to do so: your consent (for example, for marketing and advertising cookies), to provide the Services you asked for, to meet legal obligations such as tax records, or for our legitimate interests in running and improving the Services when those interests are not outweighed by your rights. You have the right to access, correct, delete, restrict, or object to our use of your information, to receive a copy of it in a portable format, to withdraw consent at any time, and to complain to your local data protection authority. To use these rights, email hq@speirpilates.com.

11. Third-party services

The Services may mention or connect to websites, apps, or services we do not own or operate, such as payment pages or social media. This Privacy Policy does not cover them, and we are not responsible for their privacy practices. Please review their privacy policies before sharing information with them.

12. Security

We use reasonable administrative, technical, and physical safeguards to protect your information, including encrypted connections (HTTPS/TLS) and limited staff access. No system is completely secure, so please use a strong password and keep it private.

13. Children

The Services are not directed to children under 13, and we do not knowingly collect personal information from them. Clients under 18 need a parent or guardian's consent and a guardian-signed waiver. If you believe a child under 13 has given us personal information, email hq@speirpilates.com and we will delete it.

14. Changes to this policy

We may update this policy from time to time. We will post the new version on this page and change the "Last updated" date. For significant changes, we will also notify you by email or in the App.

15. Contact us

Questions or requests about this policy or your information:

Speir Pilates Holdings, LLC

Attn: Privacy

12821 Washington Blvd

Los Angeles, CA 90066

Email: hq@speirpilates.com

Phone: (310) 596-3191